FAQs

 

If you are local and don't want to pay shipping please contact us for order, payment and delivery options.  
Wholesale inquiries - Please email us with your information and we will send you our wholesale terms and conditions and price list.  

Returns

 

Due to the nature of our natural products, we cannot assure the purity of the product once it has been shipped. For safety and hygiene reasons this merchandise cannot be restocked or resold so we do not accept returns.

We know that it can be difficult to order new skin care products online, that is why we offer our soaps, lotions and scrubs in sample sizes so that you can experiment.

In the event that a product is defective, you must let us know within 48 hours of receiving your order either by emailing us or calling us at 512-297-4199 (leave a message if necessary).  We will not accept returns on products unless you have contacted us first.  You must send the product back to us for inspection so we can determine if the product is indeed defective or not.   Please keep a record of your shipping information in the event of loss of returned merchandise. We are not responsible for merchandise that does make it back to us.  Shipping costs will be credited if it is our mistake.  Please keep in mind because of the nature of handmade soap, not all issues are really a defect.  All of our products are handmade - design, texture, scent, or color variances may occur.  Such natural variances are not a defect. There will be no returns allowed for any reason of the bargain soap or one-off products. 

Allergic Reactions

 

Sweet Life Soap Company is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients. People with sensitivities to any listed ingredient should not use the product. In case you are in doubt always try an allergy patch test and if at any time irritation occurs, discontinue use of the product.

Will the soap last a long time in the shower or will they disappear?

 

Our soaps are cured in a small closet with a dehumidifier for several weeks to ensure a nice hard bar that will last a long time.  Our soaps have a tons of natural glycerine in them and if they sit in water it will start to "melt away".  To make sure your handmade soap lasts as long as possible set it in a dry area between uses.  Taken care of our soaps will outlast store bought soap.

I see sodium hydroxide is used in some of your products.  Isn't that a bad chemical?

 

Sodium hydroxide is also known as lye.  It is the component of soapmaking that makes soap soap.  Without it we would only have a puddle of oils and milk.  When mixed together the oils and sodium hydroxide have a chemical reaction which results in the end products of glycerin and salt which equals soap!  There is no actual sodium hydroxide left free in the end product.

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